Spectrum floor-site Ltd (of which underlay express - the carpet underlay company is a trading division) is committed to protecting your privacy. We will only use information collected lawfully in accordance with the Data Protection Act 2018.
There are two kinds of information that we track from our users, non-specific information and specific personal information:-
In the first case we track the non-specific information by IP address from which we cannot identify a user or any personal details. This information is merely to identify trends in order for us to focus on future content and also acts as a safeguard for fraud prevention.
In the second case we collect the information you provide when registering with us and from questions which we receive. We do not ask for any sensitive information. We use the information which we collect solely to inform you of new articles or products should you opt for our newsletter.
We will, of necessity, pass your name address and telephone number to the delivery organisation responsible for getting your goods to you, but will not share your name address or other details with any other third party.
We do not store electronically any sensitive information regarding your credit or debit card details, as we use recognised payment service providers such as PayPal and other recognised Merchant Services, it is to them that you submit your payment details when making a remittance on our website. The payment details you may give, when making a telephone remittance, are used on a once-off basis and then destroyed. For this reason, if you are a regular customer, you will need to provide your payment details each time you call to place an order. We do not store credit card details nor do we share such customer details with any 3rd parties
You can check the information we hold about you by emailing us using the ‘contact us’ form
If you find any inaccuracies we will delete or correct them promptly. If for any reason you no longer wish to receive any information send an email with the words REMOVE ME in the subject line.
Should you need to contact us to discuss any detail of your transaction, you can e-mail us, using our contact form.